Update for March 30, 2020:
This week we are beginning to move all trips with a start day before May 10, 2020. All of our land and air vendors are being very flexible with moving all payments to future dates in 2020. We feel this is the best course of action after Trump extended federal social distancing guidelines to the end of April.
We are pleased to know that vendors and travel companies are looking ahead and do believe that people will be traveling again soon. Check out this message from the CEO of Tripadvisor.
Update for March 26, 2020:
We are working behind the scenes with our land and air partners to cancel services and re-book all our trips for the month of April with the most flexible terms possible.
It has not yet been determined if trips operating after May 1st, will be able to travel. We will continue to be in touch with colleagues on the ground in each destination and our travel partners, as well as monitor the situation as deemed safe by the State Department, W.H.O., and CDC.
While we are not here to tell anyone if they should travel or not, our top priority is the safety of each individual who wishes to take a trip. We are allowing all passengers to postpone their trip date to anytime in 2020, only having to pay the difference in fare if the travel services booked increases based on the change of season.
Each booking is being looked at on an individual basis and our team is carefully reviewing each situation. We are maintaining our regular operating hours, and just ask that you are patient, and leave a message when calling in if we are unable to answer your call right away.
We hope that you feel confident in booking and traveling with us.
Update as for March 23, 2020:
At the end of last week, the U.S. State Department issued a Level 4 warning for all international travel and advised all U.S. citizens to avoid non-essential travel.
The EU also took similar steps and is not allowing foreign nationals into the EU for 30 days.
We are working with our vendors and client to postpone trips deemed 'not advisable' at this time, which includes all travel through April 30.
If you are traveling during that time and have not heard from your Trip Specialist, please give us a call. We are operating normal business hours this week.
If you are traveling after May 1st, our hotel and airfare partners in Portugal have asked that we wait to postpone your trip until we know more about this mandatory quarantine and the policies of the State Department, the World Health Organization and the CDC.
Update as of March 16, 2020:
With the ongoing Covid-19 outbreak having significant impact on travel globally, we are trying to keep our clients updated as to what their options are.
Countries around the world are closing their boarders in an attempt to mitigate the spread and help make travel in the future safe.
We are working with our vendors and client to postpone any trips deemed 'not advisable' at this time.
Over the weekend, the Portuguese government instituted a mandatory 14-day quarantine for all foreign nationals arriving into the Azores and Madeira. While, as of today, there are no cases of Covid-19 in the Azores or Madeira, this step has been taken in an attempt to contain the spread of the virus. Accordingly, we have been asked to postpone all trips departing through April 15th. We are working closely with our hotel, tour, and airline partners to make this transition as smooth as possible.
If you are traveling between now and the end of March, you will be contacted first.
After that, we will start processing reservations through April 15th.
If you are departing between April 16th and April 30th, you will also have the option to postpone. However, we ask that you please remain patient with us while we work on trips with earlier departure dates.
If you are traveling after May 1st, our hotel and airfare partners in Portugal have asked that we wait to postpone your trip until we know more about this mandatory quarantine and the policies of the World Health Organization and the CDC.
Thank you again for your patience and we will continue to be in touch.
Update as of March 12, 2020:
We understand there is concern about containing the spread of COVID-19. With the announcement of the 30-day travel ban with Europe, it has caused some confusion and uncertainty.
To clarify, U.S. citizens traveling in Europe will be exempt at this time. We are working with our vendors and monitoring the COVID-19 situation daily and will continue to keep our clients updated of any changes.
We are sharing links below to the official proclamation and related fact sheet for further details.
President Donald J. Trump Has Taken Unprecedented Steps To Respond To The Coronavirus And Protect The Health And Safety Of Americans.
Proclamation - Suspension of Entry as Immigrants and Nonimmigrants of Certain Additional Persons Who Pose a Risk of Transmiting 2019 Novel Coronavirus - March 11, 2020
We will continue to share facts and communicate with you as we receive more information.